Grievance and Redressal
Your concerns matter to us. We are committed to resolving all grievances promptly and fairly.
How to Raise a Grievance
Clients can seek clarification for any query and are entitled to make a complaint in writing, orally, or telephonically.
Email Support
info@stockvix.in
Phone Support
+91-7219337786
Postal Address
Maharashtra
Compliance Officer: Javed Shaikh
Email: compliance@stockvix.in | Phone: +91-7219337786
Resolution Process & Escalation
Initial Response
The client can expect a reply within 21 days of approaching the Research Analyst.
Our Commitment: We aim to resolve all grievances within 21 working days. If your grievance is not resolved within this timeframe, you can escalate it to the platforms mentioned above.
Complaint Data Summary & Escalation Matrix
| Designation | Contact Person | Email ID | Working Hours |
|---|---|---|---|
| Customer Care | – | info@stockvix.in | 9AM-6PM |
| Data for Month Ending | Directly from Investors | SEBI (SCORES) | Other Sources | Grand Total |
|---|---|---|---|---|
| March 2025 | 0 | 0 | 0 | 0 |
^ Average Resolution Time is the sum total of time taken to resolve each complaint, in days, in current month divided by total number of complaints resolved in current month.